Shipping
Methods - We ship by FedEx air, Fed Ex ground, and USPS Trackable
Media. International orders are shipped by Airmail Parcel Post or Global
Express Mail. The shipping fee is auto-calculated during the checkout
process and is available for review prior to order confirmation.
Worldwide
Shipping - We ship to all continents, and international orders
leave our distribution facility within 3 business days of order receipt.
International shipping charges are calculated based upon order weight
and destination. This value is auto-calculated during the checkout process
and is available for review prior to order confirmation.
Express Delivery Rates - Express shipping rates start
at $22.95, and the rate is contingent upon both total package(s)
weight and package destination.
Track Your Order - Customers receive a package tracking
number during the completion of the checkout process. This tracking
number enables you to view the shipping and delivery status of your
order at any time.
Gifts & Gift Cards - At checkout you will be able
to add the address of a gift recipient(s) as well as a personalized
gift message. The packing slip that accompanies gift orders does not
display the purchase price; only the carton contents and items purchased
are visible to the recipient.
Product Availability - We stock
all of the products that we offer. However, some of our vendors produce
in limited quantities. If an item is sold out, this will be indicted
in the product description.
Return Policy - Purchases & gift orders may be
returned for credit or exchange within 14 days of item receipt. Returned
items must be in their original condition, unused and/or unworn, and
in their original packaging.
Customer Service
Our objective is to provide not only quality merchandise, but a quality
shopping experience as well. Ordering online is simple
and secure. You will be free from all surprise online purchasing hassles,
including pop-up ads, demographic data sharing, and auto-email subscription
lists. We accept Visa, Mastercard, American Express, and Discover as
well as PayPal. We respect the privacy of our customers,
do not share demographic information with outside parties, and do not store
billing data on our servers. Merchandise, with the exception of special orders,
are returnable and gift purchases are packaged in our signature wrapping and
include a personalized gift card.
We welcome your questions, and invite you to contact us on 800.656.3587 between
9 am and 9 pm US EST or contact us via email.
Our call center representatives are employees of our store and can physically
stand up and view and touch our inventory as well as help with selection decisions.
If you phone us during non-standard business hours, take a moment to leave
a message. We willreply promptly, and our staff check phone and email messages
throughout the day, seven days per week..
When will my order be shipped?
All orders ship within 2-4 business days of order receipt, unless otherwise
specified in the product description. Our merchandise is inventoried and shipped
from our own distribution center. Do you ship internationally?
Yes. International orders are shipped within 3 business days. The shipping
charge for International orders is calculated based upon order weight and
destination. This value is calculated during the checkout process and is available
for review prior to order confirmation. Choose from either Airmail Parcel
Post or Global Express Mail (EMS) at checkout. How do I know you received my order?
Immediately following your checkout, you are sent an email containing receipt
of your order. This email contains a copy of your entire order, including
your order number. If you do not see this message in your Inbox, please check
your Bulk/Spam/Junk Mail folder. If for any reason you do not receive a confirmation
email, or if anything regarding your order does not appear to be correct,
please contact us. How can I track my order?
If you have an account, you can login and access your order status from the
'My Account' page, or by clicking 'Track Order' from the top of our site at
anytime. You will need the order number you received in your order email confirmation.
Do you provide alternate shipping methods like Express?
Express Shipping is available at checkout. We ship Express orders via 2nd
business day FedEx. For international orders, we provide Global Express Mail
(EMS), which delivers within 3-5 days. How do I qualify for free shipping?
If an item is listed as having free shipping then you will not be charged
shipping for this item. However, if your order contains items not eligible
for free shipping, then you will be charged appropriatley as noted at checkout.
All items marked as having free shipping are sent via USPS Ground, and typically
arrive within 2-3 business days. International Orders currently do not qualify
for free shipping. Can my order be shipped to a PO Box?
Orders shipped via FedEx will not be delivered to your PO Box. They will leave
a notice in your box that the package has arrived, and you can pick up the
package at the FedEx station where the package is being held. If you do not
wish to have to pick up your package at a FedEx station, please provide us
a shipping address that is not a PO Box. What is the return policy?
Our customers may absolutely return a product for an exchange or refund of
its purchase price. Returned items for credit or exchange must be in their
original condition, unused and/or unworn, and in its original packaging. We
aim to please; that's why we exist. To make an exchange or return simply contact
us to request a return authorization (RA). Exchanges for store credit are
valid for up to one year from the date of purchase. If you believe an item
is defective, we encourage you to contact us as soon as possible. All of this
said, whatever your need, we are happy to help. We want you to be pleased.
Fabric Return Policy: Cut fabric may not be returned, and it is not eligible
for exchange. What if my question is not answered here?
If you have any other questions or concerns that have not been answered here,
please email or call us on 800-656-3587.
