We ship by FedEx air, FedEx ground, and USPS Priority Mail.
International orders are shipped by Global Express Mail. Our
shipping fee -- which is always the lowest possible -- is
auto-calculated during the checkout process and is available
for review prior to order confirmation. Standard delivery
orders leave our warehouse within 3 days and typically arrive
within 5 - 7 days.
2-Day Express
Our express shipping rates start at $22.95. Express rates
are determined based on total package(s) weight
and package destination.
Next Day Air
Please
email to request rates for next-day and weekend delivery
Product Availability
We strive to keep all products, with the exception of oversize
rugs and heavy-weight quilts, stocked in our DC area warehouse.
However, some of our vendors produce in limited quantities.
If an item is unavailable or out of stock this will be indicated
in the product description.
e-Gift Cards
Gift receipients
are notified electronically. To redeem an e-gift card the recipient
enters the gift code provided in the gift card email in the appropriate
field at checkout. The gift amount is not redeemable for cash, and any
unused balance remains in the recipient's account. Balances are not
transferable. If the total purchase price exceeds the amount of the
gift, the recipient may pay the balance during checkout.
Recipients are notified of their remaining balance each time an order
is placed. This information appears on each order confirmation. Honfleur
Home, LLC retains the right to close customer accounts and request an
alternative form of payment if a fraudulently obtained virtual gift
card is redeemed to make a purchase on the Honfleur Home website.
We ship to all continents, and international orders leave
our distribution facility within 3 business days of order
receipt. International shipping charges are calculated based
upon order weight and destination. This value is auto-calculated
during the checkout process and is viewable prior to order
confirmation.
Free Shipping
Items eligible for free shipping are indicated on
an item's product description. There is no minimum order required
to take advantage of our free ship offers.
Returns
Items may be returned for credit or exchange within 30 days
of item receipt. Returned items must be in their original
condition, unused and/or unworn and in their original packaging.
Exceptions: fabric purchases and special orders are not eligible
for refund or credit.
Gift Receipts
At checkout you will be able to add the address of a gift
recipient. Items sent as gifts do not display the purchase
price; only the items purchased are listed.
.
About Our Service
Our objective is to provide not only quality merchandise, but a quality shopping
experience as well. All items with the exception of special orders are returnable,
and gift purchases are packaged in our signature wrapping and include a personalized
gift card.
If you have questions, contact us on 800.656.3587. Our call center representatives
are employees of our store and can stand up and view and touch our inventory
as well as help with selection decisions. If you phone us during non-standard
business hours, take a moment to leave a message. Our staff check phone and
email messages throughout the day, seven days per week. We welcome your questions,
and we will reply promptly.
When will my order be shipped?
All orders ship within 3-5 business days of order receipt, unless otherwise
specified in the product description. Our merchandise is inventoried and shipped
from our own distribution center. Do you ship internationally?
Yes! International orders are shipped within 3 business days. Pricing for
International orders is calculated based upon order weight and destination.
This value is calculated during the checkout process and is available for
review prior to order confirmation. Choose from either Airmail Parcel Post
or Global Express Mail (EMS) at checkout. How do I know you received my order?
Immediately following your checkout, you are sent an email containing receipt
of your order. This email contains a copy of your entire order, including
your order number. If you do not see this message in your Inbox, please check
your Bulk/Spam/Junk Mail folder. If for any reason you do not receive a confirmation
email or if you find a discrepancy in your order confirmation, please contact
us. How can I track my order?
If you have an account, you can login and access your order status from the
'My Account' page, or by clicking 'Track Order' from the top of our site at
anytime. You will need the order number you received in your email confirmation.
Do you offer overnight shipping?
We offer 2nd business day express shipping delivery at checkout. We ship 2nd
day express via FedEx or USPS. For international orders, we provide Global
Express Mail (EMS) and delivers within 3-5 days. If you need an order overnighted,
please contact us and we will be happy to accommodate your request. How do I qualify for free shipping?
If an item is listed as having free shipping then you will not be charged
shipping for this item. However, if your order contains items that are not
eligible for free shipping, you will be charged the corresponding shipping
rate for non free ship items. All items marked as having free shipping are
sent via USPS Priority Mail and typically arrive within 3 business days. International
Orders currently do not qualify for free shipping. Can my order be shipped to a PO Box?
Orders shipped via FedEx will not be delivered to your PO Box. They will leave
a notice in your box that the package has arrived, and you can pick up the
package at the FedEx station where the package is being held. If you do not
wish to have to pick up your package at a FedEx station, please provide us
a shipping address that is not a PO Box. What is the return policy?
Our customers may absolutely return a product for an exchange or refund of
its purchase price. Returned items for credit or exchange must be in their
original condition, unused and/or unworn, and in its original packaging. Exchanges
for store credit are valid for up to one year from the date of purchase. If
you believe an item is defective, we encourage you to contact us as soon as
possible. All of this said, whatever your need, we are happy to help. We want
you to be pleased.
Fabric Return Policy: Unfortunately we do not accept fabric returns. What if my question is not answered here?
If you have any other questions or concerns that have not been answered here,
please email or call us on 800-656-3587.
